Elizabeth Rose House Policies

The Elizabeth Rose House staff welcomes you to our home away from home, located in the beautiful coastal town of Kennebunk, Maine. We ask that you review our policies prior to making your reservations and kindly contact us with any questions.

Check-In and Check-Out:

Check-in is between 3:00pm and 7:00pm. Please contact the Elizabeth Rose House if you need to make arrangements for a later check-in. Check-out is by 11:00am.

Damages:

Any damage above normal wear and tear to textiles, furnishing and rugs are subject to a minimum fee of $50 plus any additional service fees as needed for replacement, repair, or cleaning.

Deposits and Cancellations:

A credit card deposit is required for all reservations. The deposit amount is equal to one night’s lodging. For all reservations made less than 14 days before your stay, a deposit will be taken for 100% of the reservation. Any balance is due at check-in.  Gift Certificates may be tendered at time of check-in; however, they may not be used as a deposit.

The Elizabeth Rose House accepts MasterCard, Visa, Discover, and American Express for deposits and balances, as well as Travelers Checks and cash when paying your balance at check-in.

We ask that you provide a 14-day notice in the event you need to change or cancel your reservation. Cancellations and changes made less than 14 days before your scheduled arrival date will be charged the full reservation cost if we are unable to rebook the accommodations over the entire reservation period.  If your cancellation or change is made within 14 days of the arrival date, and we can rebook the accommodations for the entire reservation period, your deposit will be refunded less a one-night charge. For all reservations cancelled or changed more than 14 days before check-in, we will refund your deposit less a $50 service charge.

There is a 30-day cancellation policy for all Holidays and Special Event weekends, including Christmas Prelude, Valentine’s Day, Memorial Day, July 4th, Labor Day, Thanksgiving, Christmas, and New Year’s.

Only one special or promotion may be redeemed for each stay. Specials, packages, and promotions are only available for reservations made directly with the Elizabeth Rose House.

Lost Keys:

The Elizabeth Rose House recently installed commercial grade door hardware for each guest room entry as well as the front door and other doors to public areas.  The fee for a lost security key is $75.00.

Room Rates:

All rates quoted are nightly, based on single or double occupancy.  Maximum occupancy for each room is based on the accommodation type.  Rooms 1, 2, 3 and 4 have a maximum occupancy of two persons.  Room 5, a two-room suite, has a maximum occupancy of four persons.  Room 6, our family room, has a maximum occupancy of three persons.

The State of Maine lodging tax is 9% and will be added to your reservation.

The Elizabeth Rose House has a two-night minimum stay for all reservations between June 15th and September 15th, and a three-night minimum stay for all major holiday weeks, including Christmas Prelude, Memorial Day, July 4th, Labor Day, Thanksgiving, Christmas and New Year’s.

Parking:

We provide on-site parking for guest vehicles.  We have parking available for one vehicle per room.

Pets:

Although we are animal lovers, pets of any kind are not permitted at the Elizabeth Rose House.  There are options for our guests to board their beloved pets in Kennebunk.  Please contact us for assistance in locating a boarding facility.

Smoking:

The Elizabeth Rose House is non-smoking, and we do ask that you refrain from smoking anywhere on the property. E-Cigarettes and vaping are not permitted on the property as well. We reserve the right to charge a minimum cleaning fee of $250 for the cost of any damages or cleaning resulting from smoking on the premise.